Refund Policy

1. What You Are Purchasing

Ledger is a software license that provides access to the Ledger extension and related setup materials. Unless otherwise stated at the time of purchase, Ledger is sold as a one-time license for one Instagram account.

2. Refunds Before Delivery

If you have paid for Ledger but we have not yet delivered the software or access instructions to you, you may contact us to request a refund. Where a refund is approved, the payment will be refunded through the applicable payment method or payment provider, subject to any processing requirements.

3. Refunds After Delivery

Once Ledger has been delivered, refunds may be considered where the software has a substantial technical problem that prevents its core functionality from working and we are unable to resolve the problem within a reasonable period.

Before requesting a refund for a technical problem, please contact ledger.autodm@gmail.com and provide the email address used for your purchase, a description of the problem, the steps that caused it, and screenshots or other information that may help us investigate.

We may ask you to follow reasonable troubleshooting steps before determining whether a refund is appropriate.

4. Situations That Do Not Automatically Qualify for a Refund

A refund is not automatically available because:

• Instagram changes its interface or functionality.
• Instagram restricts, suspends, disables, or otherwise takes action against your account.
• Your outreach does not produce the results you expected.
• You receive fewer replies, follows, leads, sales, or customers than expected.
• Your messages are not delivered to particular Instagram users.
• You decide that Ledger is not suitable for your outreach strategy after purchasing.
• You do not use the software after purchasing it.
• You use Ledger incorrectly or outside its documented setup.
• A third-party service, including Instagram, changes its systems, policies, or availability.

Ledger does not guarantee a particular marketing or business result, and third-party platform actions are outside our control.

5. Technical Problems Caused by Third-Party Changes

Ledger may be affected by changes made by Instagram or other third-party services. Ledger is designed to handle certain routine Instagram interface changes, but major changes may require an update.

If a third-party change causes a significant technical problem, contact us at ledger.autodm@gmail.com so that we can determine whether the issue can be resolved. A third-party change does not automatically create a right to a refund.

6. Duplicate or Accidental Purchases

If you accidentally purchase the same Ledger license more than once, contact us as soon as possible. Where we can reasonably verify that a duplicate payment was made for the same purchase and the additional license has not been used or delivered for use, we may issue a refund for the duplicate transaction.

7. How to Request a Refund

Send your refund request to ledger.autodm@gmail.com.

Please include:

• Your name.
• The email address used during checkout.
• Your purchase or transaction details.
• The reason for your refund request.
• Any relevant screenshots or information.

We will review the request and respond after assessing the circumstances.

8. Refund Processing

If your refund is approved, the refund will generally be processed through the original payment method or the relevant payment provider. The time it takes for funds to appear may depend on the payment provider, bank, or card issuer and may be outside our control.

9. Consumer Rights

Nothing in this Refund Policy is intended to remove or restrict any consumer rights or legal remedies that cannot legally be excluded under applicable law. If applicable law provides you with a mandatory right to a refund or other remedy, that right remains unaffected by this policy.

10. Changes to This Policy

We may update this Refund Policy from time to time. When we make changes, we will update the “Last updated” date at the top of this page.